Newsroom

Due to the spike in demand for work-from-home solutions and itopia’s ability to quickly onboard customers, TELUS International joined the itopia Partner Program to become an authorized reseller of their automation and orchestration solution for Google Cloud.

Working remotely and remaining productive is a high priority for many organizations as they navigate the COVID-19 pandemic. To enable agents to work from home, TELUS International partnered with Google Cloud and itopia to run Virtual Desktop Interfaces to ensure business continuity.

TELUS International announces the launch of Work Anywhere, a holistic customer support solution that enables companies to connect with their customers easily and securely via a highly-engaged, remote workforce and the latest cloud-based CX technology.

Michael Ringman shares how as brands become more global, so too must the customer experience they deliver if they are going to retain customers and remain competitive.

Google Meet has long been the standard collaboration tool for TELUS International. Michael Ringman shares how the platform has helped TELUS International maintain and foster a caring culture they transitioned from an on-site workforce to a work from home model.

Ethical questions around artificial intelligence have become part of the conversation in business as more organizations add machine learning to their toolkit. However, only a few have policies in place to make sure that AI is used ethically - CIO Michael Ringman discusses TELUS International’s.

One year after Thrio, Inc. launched its contact center as a service solution at Enterprise Connect 2019, the company announced today a significant partnership with TELUS International. TELUS International will white label Thrio’s CCaaS platform for their clients under the name Cloud Contact 360 (CC360).

Thrio’s customizable contact center solution coupled with TELUS International’s CX expertise is an unbeatable combination, driving better customer outcomes, revenue growth and the ability to adapt to rapidly changing market dynamics. Together, the partnership will help deliver improved CX on voice and digital channels and expanded at-home solutions.

Voice recognition has grown immensely and is now being integrated into an ever-growing number of devices and applications. Members of Forbes Technology Council shared what they think all consumers should know about their voice-activated technology - check out response #6 from TELUS International CIO Michael Ringman.

Jeffrey Puritt, CEO at TELUS International, spoke with Nearshore Americas about the shifting the workforce in Central America to safely and securely work from home during the COVID-19 pandemic.

Large businesses have been trying to partially automate the hiring process for years by using technology to help filter candidates. TELUS International CCO Marilyn Tyfting shares how social media can help source prospective employees based on cultural fit.

Mobile devices are taking over as consumers’ preferred method for getting online. Check out the article and scroll to #12 to see TELUS International CIO Michael Ringman’s tips for improving the mobile experience.