AUGMENTED INTELLIGENCE

Push the boundaries of AI

We leverage cognitive AI, conversational AI, and explainable AI to enhance (vs. replace) human intelligence to support core business operations. Our efforts combine the best of human and machine intelligence, including deep learning algorithms, to solve problems and achieve more via optimized tech.

Intelligent Assistants

As the next frontier in customer experience, our intelligent bot platform supports the development of highly customizable chatbots that can handle all forms of customer interactions - from transactions to FAQs to complex human-like conversations.

Take a look

Areas of Focus

Multilingual CX

Language translation solutions powered by neural machine translation and machine learning to accurately translate text messages into a desired language while learning to understand and adapt to industry-specific lingo and conversation nuances.

Visual self-service

AI-based visual self-service that can enhance the capabilities of traditional IVR by providing a digital presentation of the IVR menu system. This delivers a faster, frictionless and satisfying support experience for customers as they access the exact information through the channel or device of their choice.

Biometrics

The use of biometrics that leverages high-level computer algorithms to draw mathematical representation using facial characteristics to identify people in photos and videos in real-time.

Additional Resources

The role of AI in content moderation

AI is great at detecting some types of unwanted user-generated content, but not others. That’s why your safest best is to take a high-tech, high-touch approach to content moderation. Learn more about striking the right balance between technology and human agents.

Five common mistakes to avoid when building a conversational bot

Building a chatbot? Steer clear of these common mistakes to maximize your chances of customer service success.