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Gaming and interactive entertainment

Enabling trusted digital experiences for global games audiences

The best games demand more than just great gameplay. They require reliability, trust and consistency at scale. We help studios deliver digital experiences that enable safe, engaging play as audiences grow, platforms expand and live-service demands evolve.

Trusted by leading games studios, including:

Delivering value across the post-launch lifecycle

Behind every successful game is a complex, always-on operation. Our solutions address the realities of scale after launch, delivering reliable service, safer player environments and operations that hold up over time.

Access scalable, multi-channel player support
Player demand doesn’t follow regular office hours or come from a single region. Our teams scale quickly to provide multilingual service via email, chat, social and voice channels — resolving gameplay, technical and payment issues in the moments that matter most across the player journey.
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Enhance customer service with AI-powered tools
Customer care teams face constant pressure to resolve issues quickly without sacrificing quality. Our AI-powered tools augment player support with intelligent self-service, agent assistance and proactive issue detection, helping teams respond faster, maintain consistency and handle complexity at scale.
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Protect revenue and player trust
Fraud can erode revenue and player confidence fast, making early detection critical. Using data, behavior analysis and expert monitoring, our proactive Fraud Detection and Prevention Solutions help studios safeguard payments, accounts and in-game economies.
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Build thriving player communities
Unsafe content and abusive behavior can undermine player trust and long-term engagement. We combine AI-powered moderation and human oversight to manage risk, enforce community standards and ensure regulatory compliance.
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Drive player acquisition and engagement
In a crowded games market, visibility and momentum don’t happen by accident. Our digital marketing services help games reach the right players, strengthen engagement over time and sustain interest across platforms as games evolve beyond launch.
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Operational strength you can rely on

From global scale to day-to-day execution, how a partner operates matters. Our approach is designed around the demands of modern games, combining flexibility, governance and expertise to strengthen operations.

Case studies

Ramping player support for a games colossus
When a title becomes more and more successful, games companies need to enhance their support in parallel. See how TELUS Digital ramped operations for a leading online multiplayer games company.
- 17%Improvement in customer satisfaction
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Protecting the player community for a global games platform
See how we helped a global games platform scale its content moderation operations amid a period of unprecedented growth.
- 97%Average attendance rate for content moderators
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Aligning content moderation operations to new legislation for a games client
Learn about TELUS Digital's work helping a successful games company maintain player safety on its social media channels with content moderation.
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Awards and Recognition

Award-winning expertise

Our leadership in AI, CX and trust & safety is recognized by respected global award programs, reflecting the strength and reliability we bring to every engagement.

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