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Generative AI

Explainable AI: A four-step framework for intellectual oversight

As use of generative AI increases, it's critical to be able to understand how models arrive at the output they do in order to foster trust.

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Generative AI

Everest Group survey results: Enterprise readiness for generative AI adoption in customer experience management

Everest Group, supported by TELUS Digital, surveyed 200 customer experience leaders from around the world to determine their enterprise readiness for the adoption of generative AI (GenAI). Discover the results.

Generative AIpresentation

Building trust in generative AI

Brands are eager to reap the benefits of generative AI (GenAI) while limiting potential risks. Join Steve Nemzer, director of AI growth and innovation for TELUS Digital (formerly TELUS International), as he shares best practices for leveraging GenAI without compromising your organization’s goodwill.

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Data Annotation

Meeting the complex data annotation requirements of a unique non-profit organization

TELUS Digital completed a secure, in-facility annotation project for Thorn, a non-profit organization dedicated to protecting children.

Data Annotation

IDC MarketScape: Worldwide Data Labeling Software 2023 Vendor Assessment

This global assessment evaluates vendors offering data labeling software technologies and capabilities.

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Generative AI

How to select a large language model

With so many diverse large language models to choose from, selecting one for your business can be overwhelming. Here are some key factors to consider.

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Linguistic Annotation

Natural language processing: The power behind today's large language models

Large language models show incredible capabilities. Learn about the technology behind them and how they came to be the powerful machines they are today.

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AI Best Practices

How to detect and mitigate machine learning model drift

Model drift degrades the accuracy of your ML model over time. Discover some best practices for detecting and mitigating it quickly and efficiently.

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AI Use CasesAutomotive

Creating annotation work opportunities through impact sourcing

Discover how TELUS Digital and the SETU Foundation spearheaded an initiative to provide occupational and learning opportunities to young women in India while delivering high-quality results for the client.

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AI Use Cases

Training a recommendation engine through image classification

Learn how we helped a leading multinational technology company train their recommendation engine using image classification.

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Data Annotation

Four key metrics for ensuring data annotation accuracy

High-quality data annotation is critical to the performance of your AI model. Here are four key metrics to consider for measuring annotation accuracy.

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Generative AI

Generative AI hallucinations: Why they occur and how to prevent them

Hallucinations are an obstacle to building user trust in generative AI applications. Learn about the phenomenon, including best practices for prevention.

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