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Cloud & IT Lifecyclewebinar
Posted August 9, 2024

How to supercharge your CX with AI-fueled digital transformation

Watch this recorded webinar from Everest Group and TELUS Digital (formerly TELUS International) for new insights to help you skillfully transform your digital customer experience.

First frame of the webinar recording "How to supercharge your CX with AI-fueled digital transformation", showing tiles for the speakers - Rajiv Dhand and Sharang Sharma - and the title slide.

Looking to drive superior outcomes for your customers? It's time to get serious about supercharging your digital customer experience (CX).

Everest Group and TELUS Digital (formerly TELUS International) have created an on-demand webinar that conveys the urgency for transformation, the emerging technologies at play and the success factors that leading brands recognize.

Watch this recorded webinar to learn how enterprises can effectively set, and achieve, their digital CX transformation goals in the age of AI.

Webinar takeaways:

  • checkmarkInsights on the evolving digital ecosystem, including analytics, automation, conversational AI and generative AI.
  • checkmark Best practices for identifying use cases ideally suited for transformation
  • checkmark Tips for overcoming common challenges in the transformation process
  • checkmarkThe latest research from Everest Group and examples from TELUS Digital

Featured speakers

Sharang Sharma

Vice presidentEverest Group

Sharang Sharma is a vice president at Everest Group with nine years experience researching Customer Experience Management (CXM). As part of this research, Sharang covers important trends in the contact center market, including changing buyer preferences, the growth of digital customer experience, the evolving delivery landscape and more. Sharang also oversees research on the CXM tech space, including areas such as Content Center as a Service (CCaaS), conversational AI and generative AI.

Rajiv M. Dhand

Regional vice president Asia Pacific and AfricaTELUS Digital

With over 21 years of experience in the business process outsourcing and digital customer experience solutions industry, Rajiv M. Dhand has broad and deep knowledge of what it takes to deliver exceptional customer service for global, disruptive brands. Since joining TELUS Digital in 2005, Rajiv has driven performance in Asia Pacific and Africa and helped to solidify the organization's caring company culture.

Rajiv sits at the board for both the TELUS Digital Philippines and TELUS Digital India Community Boards, and is an executive sponsor for various resource groups within the organization.

Drive superior customer outcomes

Catch the webinar about digital transformation for CX.

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