The challenge
As a not-for-profit, member-based organization, HI Canada deploys their resources efficiently — and their Amazon Web Services (AWS) cloud environment is no exception. Prior to partnering with TELUS Digital, HI Canada did not have a managed services provider they could trust for optimization. They needed their environment to be cost-effective and secure. And, because the cloud can be complex, they sought a strategic partner whose reliability freed them up to focus on their customers and their network of hostels across Canada.
The TELUS Digital solution
Since HI Canada already had an AWS account, the solution was not to implement new technology, but to apply expertise in order to introduce efficiencies and added security.
In remediating the account, TELUS Digital conducted a thorough review of the environment's security, resulting in the removal of unnecessary access and the introduction of enhanced protocols for data recovery.
HI Canada also utilized TELUS Digital's managed services expertise to take ownership of the account. As a result, the TELUS Digital team continues to monitor and manage workloads, provide strategic recommendations and optimize cloud performance.
The results
In partnering with TELUS Digital, HI Canada benefits from:
- Deep AWS knowledge in the TELUS Digital team, ensuring that the account is monitored for best practices and security risks
- Ongoing reviews and regular communication to keep HI Canada well informed of the system's operation
- Around-the-clock support for AWS related requests and issues
- Patching, backup, monitoring (of both infrastructure and security) and reporting
