CX Trends
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- Customer Experience
- CX Trends
- CX Trends
Infographic: 2024 customer service preferences
TELUS Digital recently conducted a survey that explored the customer service preferences of consumers today. Explore the results.
- CX Trends
What trends are shaping customer experiences in 2024?
On this episode, we discuss customer experience trends — and how these trends are impacting CX leaders' priorities in 2024.
- CX Trends
Execs In The Know: 2024 CX Leaders Trends & Insights
Access the latest survey results and stay on top of customer experience (CX) developments in 2024 with this new report by Execs In The Know, sponsored by TELUS Digital (formerly TELUS International).
- CX TrendsFinancial Services & Fintech
GenAI readiness: Banking, financial services and insurance industry
Explore four key themes that emerged from an Everest Group survey, supported by TELUS Digital, gauging BFSI customer experience management (CXM) leaders' readiness for the adoption of generative AI (GenAI).
- CX Trends
How do customer expectations change in difficult economic climates?
On this episode, we discuss how customer expectations change in difficult economic climates, and how brands can adapt.
- CX TrendsHealthcare
As the metaverse transforms health and wellness, don't forget about CX
Are you ready for metaverse medical care? This is what health and wellness brands need to consider when designing customer experience for the metaverse.
- CX Trends
Seven digital CX books to add to your reading list
Compiling a reading list? Don't forget to add some of these insightful titles on the subject of customer experience.
- CX TrendsGames
The metaverse and the future of gaming
As interest in the metaverse grows, gaming brands have the unique opportunity to define their relationship with the virtual world. Learn from the leaders.
- CX TrendsHealthcare
The Internet of Medical Things is just what the doctor ordered
By enabling medical devices, infrastructure and software to communicate through the internet, the Internet of Medical Things (IoMT) is transforming the healthcare industry. Read more.
- CX Trends
The Internet of Behavior and the future of customer experience
You know about the Internet of Things, but what do you know about the Internet of Behavior? Read this article to find out how IoB influences customer experiences.
- CX TrendsHealthcare
The future of patient / customer experience
In this Virtual Think Tank article developed in partnership with Frost & Sullivan, discover key insights on how healthcare companies are using tech to improve CX.
- CX TrendsTravel & Hospitality
Three ways airlines are reinventing COVID travel
Air travel has changed significantly due to COVID-19. Here’s what airlines are doing to keep travelers safe while streamlining the customer experience (CX).
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