CX Trends

TELUS Digital recently conducted a survey that explored the customer service preferences of consumers today. Explore the results.

Explore four key themes that emerged from an Everest Group survey, supported by TELUS Digital, gauging BFSI customer experience management (CXM) leaders' readiness for the adoption of generative AI (GenAI).

Compiling a reading list? Don't forget to add some of these insightful titles on the subject of customer experience.

As interest in the metaverse grows, gaming brands have the unique opportunity to define their relationship with the virtual world. Learn from the leaders.

By enabling medical devices, infrastructure and software to communicate through the internet, the Internet of Medical Things (IoMT) is transforming the healthcare industry. Read more.

You know about the Internet of Things, but what do you know about the Internet of Behavior? Read this article to find out how IoB influences customer experiences.

Air travel has changed significantly due to COVID-19. Here’s what airlines are doing to keep travelers safe while streamlining the customer experience (CX).

Digital payments continue to rise in popularity as consumers look for alternate ways to shop safely. Discover how CX is shaping the payments landscape.

The new generation of wireless technology promises increased reliability, performance and efficiency. Learn more about 5G’s potential to make waves in the customer experience.

Innovations like machine learning, robotic process automation and chatbots helped improve CX for fintech and financial services firms over the past decade. Learn what’s in store for the industry in the years ahead.