Technology Partners

Our Team

Our Awards

Social Impact

Newsroom

Locations

Careers

About Us

Contact

Do Not Sell my Personal Information

Cookie Preferences

Culture Value Chain

iLabs Center for Innovation

Industries

Insights

Investor Relations

TELUS Digital is a subsidiary of: 

Privacy Shield Framework

Privacy Policy

Solutions

Subscribe to Newsletter

Website User Terms

WillowTree, a TELUS Digital Company

Icon facebook

Icon youtube

Icon linkedin

Technology

Financial Services & Fintech

Automotive

Healthcare

Communications & Media

Games

Retail & Ecommerce

Travel & Hospitality

infobrief

Guide

Resource Type Article

Article

case-studies thumb

Case Study

Preventing fraud for a global tech company in the travel and hospitality space image with fern in background

TI resource case 900x510

Video

whitepapers thumb

Research & Reports

brochures thumb

Brochure

Podcast Type Image

Podcast

On this episode, we ask big questions about how customer loyalty is formed — and how AI can be leveraged to build stronger connections with customers.

Episode cover image for Questions for now, a TELUS Digital podcast, featuring an illustrated character holding a tablet and giving a five-star rating as they receive support from an AI-powered bot.

What does customer loyalty look like in the age of AI?

A PDF of "The CCaaS breakthrough: Redefining customer interactions with AI" overlaying a green plant.

Frost & Sullivan - The CCaaS Breakthrough Executive Brief Preview Image

Explore the transformative potential of Contact Center-as-a-Service (CCaaS) solutions and learn how to navigate the evolving landscape of AI-driven customer interactions with this executive brief from Frost & Sullivan sponsored by TELUS Digital (formerly TELUS International).

A closeup shot of a person typing on a keyboard. A digital representation of the computer screen appears above the keyboard that shows the user speaking with a chatbot.

Frost & Sullivan - CCaaS Breakthrough Executive Brief Hero Image

The CCaaS breakthrough: Redefining customer interactions with AI

Humanity in the loop asset image

Review principles for purposeful innovation

Lead with human insight

If technology isn’t human-centered, who is it for? 

We craft unique and enduring experiences for the brands we serve and their end customers while seeking positive outcomes for global citizens, our communities, team members and partners. In our work developing and deploying innovative technologies, we are guided by a set of ethical principles that we call humanity-in-the-loop.

Humanity in the loop brochure PDF

Humanity in the loop - full-size asset

Check out our solutions

Humanity-in-the-loop

Join Ajinkya Malasane, senior director, product strategy and marketing for TELUS Digital (formerly TELUS International), and Vikram Chatterji, co-founder and CEO of Galileo, a generative AI (GenAI) evaluation company, as they provide efficient and effective ways to solve key GenAI project blockers for easier deployments.

Video screen shot showing two people and a slide. 

Crafting production-grade GenAI applications - hero

Crafting production-grade GenAI applications

On this episode, we explore how eco-friendly apparel brand Frank And Oak evolved its business model to adapt to customer expectations — and how data, feedback and technology are used to optimize its CX strategy.

Episode cover image for Questions for now, a TELUS Digital podcast, featuring a character browsing an ecommerce website and pointing to a shirt with an eco-friendly tag.

Questions for now Frank And Oak image

What is the Frank And Oak secret for adapting to changing customer preferences?

Join industry experts from TELUS Digital and Everest Group as they explore how leading technologies, such as generative AI, automation, analytics and more, are delivering value for organizations without compromising service quality.

Efficient CX delivery: A tech-driven approach SEO Image

Efficient CX delivery: A tech-driven approach

Discover how TELUS Digital assisted a leading U.S. autonomous vehicle (AV) developer in refining the scenario comprehension and motion planning capabilities of their AV bot.

Visualization of the interaction of self-driving autonomous vehicles.

AV bot - hero

Enhancing an autonomous vehicle bot’s scenario understanding with tailored fine-tuning datasets

Forrester Budget Planning Guide 2025: Customer Experience Hero

To succeed, customer experience (CX) leaders must invest in strengthening core capabilities that enable their organizations to turn customer-centric strategies into real, impactful experiences. This guide from Forrester offers data-driven insights to help you determine where to increase, decrease or experiment with your CX budgets for 2025.

Forrester’s Budget Planning Guide 2025: Customer Experience

See the results our global, disruptive client achieved after they transitioned to Contact Center Outsourcing Solutions from TELUS Digital.

Photograph of customer receiving a food delivery order and using their phone to confirm the transaction

food delivery

Bringing efficiency to a leading food delivery platform's overwhelmed contact center

TELUS Digital recently established operations in South Africa and Morocco, extending our presence across five continents. Learn more about the delivery capabilities in our new sites. 

Preview image of the "TELUS International's Global Expansion" brochure beside a plant

TELUS International's Global Expansion brochure

TELUS Digital's global expansion to Africa

generative AI CXM infographic on a computer with greenery in the background

Resource infographic EverestGroupCXMSurveyResults 900x510

Everest Group, supported by TELUS Digital, surveyed 200 customer experience leaders from around the world to determine their enterprise readiness for the adoption of generative AI (GenAI). Discover the results. 

Featured-Image-EverestGroupCXMSurveyResults

Everest Group survey results: Enterprise readiness for generative AI adoption in customer experience management

By showing that you understand your customers, you create the right circumstances to win customer loyalty. Learn how to embed empathy into your CX.

Photo of a group of people sitting in a circle, meant to represent a focus group to design for customer empathy

empathy cx

How to win customer loyalty with empathy in your customer experience

On this episode, we explore the connection between brand and customer experience — and how to maintain positive customer sentiment while undergoing a rebrand.

Episode cover image for Questions for now, a TELUS Digital podcast, featuring an illustrated character designing a new brand as a customer gives a five-star rating.

Questions for now rebranding image

How can you maintain customer affinity while rebranding?

Learn about some popular customer experience GenAI use cases, and how the technology can help CXM leaders maintain a competitive advantage.

An illustration of a robot with icons around its head denoting the types of content that can be generated by AI, including, text, voice, video and code.

A practical guide to GenAI applications for customer experience management

industry-icon-ecommerce 2x

Depiction of data and icons meant to symbolize financial services and fintechs

bfsi solutions hero

Fintech & Financial Services

industry-icon-tech-games 2x

Industries - Games page - Hero

icon-ecommerce 2x

Retail and ecommerce hero banner displaying a smartphone with a buy button, mouse cursor and a bunch of shopping bags

ecommerce hero

industries-icon-automotive

Autonomous vehicles driving on a purple background with mobile phone indicating location.  

Automotive Industry Page - Hero Banner

industry-icon-travel

The view of a sunset from an airplane window.

Travel and Hospitality hero

icon-tech 2x

Industries - Technology - hero - landscape

icon-communications 2x

Abstract image of interconnected data points meant to convey networks and connection

Communications and media hero

icon-healthcare 2x

An illustration of a collection of icons that represent the healthcare industry, such as, a needle, DNA, a pill, a blood drop and a clipboard.

Healthcare - Hero

A woman working on an application on a computer.

Application Support and Maintenance - Hero

Application Support and Maintenance

Ensure that your applications remain efficient, secure and optimized for peak performance.

Customer service agents speaking with customers on the phone.

CCaaS - Hero

Contact Center as a Service (CCaaS)

Deliver seamless, efficient and cost-effective customer experiences (CX) in the cloud.

A group of coworkers walking down the stairs in an office.

Workforce Management - Hero

Workforce Management Solutions

Optimize workforce efficiency for all vendor and captive sites.

Multiple customer support agents sitting at computers talking to customers on the phone. 

Cloud Contact Center Hero

Cloud Contact Center Solutions

Enjoy reliability and scalability with our cloud-based CCaaS platforms.

Photograph of a customer service agent wearing a headset and smiling

CX managed services hero

CX Management Services

Optimize every facet of your customer experience operations.

A woman using a smartphone. There are icons and other imagery representing artificial intelligence overlaid.

AI Bots - Hero

AI Bots

Integrate next-gen intelligent solutions for improved CX.

Two professionals working together at a laptop computer.

Digital Consulting - Hero

Digital Consulting

Build your digital roadmap using customer-centric approaches and human-centered design.

Person working on Fine-Tune Studio on their laptop. 

gen AI hero

Data for Generative AI

Evolve your large language models with human-validated datasets for model fine-tuning & evaluation.

Multiple IT professionals collaborating on a project at a computer.

Application Management Services - Hero

Application Services

Design, build and optimize personalized applications for delightful customer experiences.

A woman working on a computer with an illustrated digital brain and code overlaid, representing generative AI technology.

GenAI Jumpstart - Hero

GenAI Jumpstart

An eight week engagement for companies at an early stage of their AI journey.

Two professionals working on computers looking at a digital representation of a chat bot.

Intelligent Insights - Hero

Intelligent Insights

An RPA and chatbot management platform to optimize your digital workforce.

Cloud Services - Hero

Cloud Services

Support for every step of your public, private or hybrid cloud journey.

intro-video-anno

Data Annotation

Fuel your computer vision, natural language processing and speech models with ground truth data.

A group of professionals gathered around a table looking at analytical charts and graphs.

Customer & Data Analytics - Hero

Customer Analytics

Transform data into business insights with 360 degree customer journey analytics.

A female professional sitting at a desk shaking the hand of a male professional.

Talent Acquisition - Hero

Recruitment Process Outsourcing

Strategically source and manage your talent using our recruiting expertise.

A man working in a data center using a tablet.

Managed IT Services - Hero

Managed IT Services

Enhance the availability, performance, security and cost efficiency of your essential IT assets.

Fuel iX wordmark, featuring a illustrations of interconnected technology meant to symbolize generative AI and the benefits of Fuel iX as a solution

Fuel iX Category

Fuel iX

Accelerate generative AI benefits while ensuring flexibility, control, productivity and trust.

A group of professionals smiling in an office.

Learning Excellence - Hero

Learning Excellence Solutions

Invest in and empower your support teams to excel at serving customers.

Outsourcing Locations

TELUS Digital's global expansion to Africa

TELUS Digital's global expansion to Africa

Be the first to know