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Article

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Case Study

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Video

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Research & Reports

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Brochure

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Podcast

On this episode, we ask big questions about how customer loyalty is formed — and how AI can be leveraged to build stronger connections with customers.

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What does customer loyalty look like in the age of AI?

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Explore the transformative potential of Contact Center-as-a-Service (CCaaS) solutions and learn how to navigate the evolving landscape of AI-driven customer interactions with this executive brief from Frost & Sullivan sponsored by TELUS Digital (formerly TELUS International).

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The CCaaS breakthrough: Redefining customer interactions with AI

Join Ajinkya Malasane, senior director, product strategy and marketing for TELUS Digital (formerly TELUS International), and Vikram Chatterji, co-founder and CEO of Galileo, a generative AI (GenAI) evaluation company, as they provide efficient and effective ways to solve key GenAI project blockers for easier deployments.

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Crafting production-grade GenAI applications

On this episode, we explore how eco-friendly apparel brand Frank And Oak evolved its business model to adapt to customer expectations — and how data, feedback and technology are used to optimize its CX strategy.

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What is the Frank And Oak secret for adapting to changing customer preferences?

Join industry experts from TELUS Digital and Everest Group as they explore how leading technologies, such as generative AI, automation, analytics and more, are delivering value for organizations without compromising service quality.

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Efficient CX delivery: A tech-driven approach

Discover how TELUS Digital assisted a leading U.S. autonomous vehicle (AV) developer in refining the scenario comprehension and motion planning capabilities of their AV bot.

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Enhancing an autonomous vehicle bot’s scenario understanding with tailored fine-tuning datasets

Forrester Budget Planning Guide 2025: Customer Experience Hero

To succeed, customer experience (CX) leaders must invest in strengthening core capabilities that enable their organizations to turn customer-centric strategies into real, impactful experiences. This guide from Forrester offers data-driven insights to help you determine where to increase, decrease or experiment with your CX budgets for 2025.

Forrester’s Budget Planning Guide 2025: Customer Experience

See the results our global, disruptive client achieved after they transitioned to Contact Center Outsourcing Solutions from TELUS Digital.

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food delivery

Bringing efficiency to a leading food delivery platform's overwhelmed contact center

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Everest Group, supported by TELUS Digital, surveyed 200 customer experience leaders from around the world to determine their enterprise readiness for the adoption of generative AI (GenAI). Discover the results. 

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Everest Group survey results: Enterprise readiness for generative AI adoption in customer experience management

By showing that you understand your customers, you create the right circumstances to win customer loyalty. Learn how to embed empathy into your CX.

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empathy cx

How to win customer loyalty with empathy in your customer experience

On this episode, we explore the connection between brand and customer experience — and how to maintain positive customer sentiment while undergoing a rebrand.

Episode cover image for Questions for now, a TELUS Digital podcast, featuring an illustrated character designing a new brand as a customer gives a five-star rating.

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How can you maintain customer affinity while rebranding?

Learn about some popular customer experience GenAI use cases, and how the technology can help CXM leaders maintain a competitive advantage.

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A practical guide to GenAI applications for customer experience management

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Fintech & Financial Services

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Application Support and Maintenance

Ensure that your applications remain efficient, secure and optimized for peak performance.

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Contact Center as a Service (CCaaS)

Deliver seamless, efficient and cost-effective customer experiences (CX) in the cloud.

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Workforce Management Solutions

Optimize workforce efficiency for all vendor and captive sites.

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Cloud Contact Center Solutions

Enjoy reliability and scalability with our cloud-based CCaaS platforms.

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CX Management Services

Optimize every facet of your customer experience operations.

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AI Bots

Integrate next-gen intelligent solutions for improved CX.

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Digital Consulting

Build your digital roadmap using customer-centric approaches and human-centered design.

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Data for Generative AI

Evolve your large language models with human-validated datasets for model fine-tuning & evaluation.

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Application Services

Design, build and optimize personalized applications for delightful customer experiences.

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GenAI Jumpstart

An eight week engagement for companies at an early stage of their AI journey.

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Intelligent Insights

An RPA and chatbot management platform to optimize your digital workforce.

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Cloud Services

Support for every step of your public, private or hybrid cloud journey.

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Data Annotation

Fuel your computer vision, natural language processing and speech models with ground truth data.

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Customer Analytics

Transform data into business insights with 360 degree customer journey analytics.

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Recruitment Process Outsourcing

Strategically source and manage your talent using our recruiting expertise.

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Managed IT Services

Enhance the availability, performance, security and cost efficiency of your essential IT assets.

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Fuel iX

Accelerate generative AI benefits while ensuring flexibility, control, productivity and trust.

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Learning Excellence Solutions

Invest in and empower your support teams to excel at serving customers.

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IT Service Desk

Access the best IT talent to support your employees with a 24/7, single point of contact (SPOC).

Outsourcing Partnerships

Bringing efficiency to a leading food delivery platform's overwhelmed contact center

Bringing efficiency to a leading food delivery platform's overwhelmed contact center

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