Digital Experience

Video

Efficient CX delivery: A tech-driven approach

Join industry experts from TELUS Digital and Everest Group as they explore how leading technologies, such as generative AI, automation, analytics and more, are delivering value for organizations without compromising service quality.

Digital Trendswebinar

Efficient CX delivery: A tech-driven approach

See all Digital Experience

Digital Experience

AI & Bots

See all

Illustration of a paper airplane breaking through a maze, used to symbolize overcoming challenges

Overcoming GenAI implementation challenges in CX

Explore GenAI implementation challenges and see how working with an outsourcing partner can help ensure successful AI integration in your CX operations.

GenAI Jumpstart

Illustration of consumer robotics including a butler, a chef and cat riding a robot vacuum.

Deploying automation to assist agents at a consumer robotics company

Cloud Contact Center

See all

Video

Driving CX success with AI and automation in CCaaS

Join featured speakers from TELUS Digital (formerly TELUS International) and guest, Forrester, as they explore the powerful synergy between artificial intelligence, automation and Contact Center as a Service (CCaaS) solutions for transforming customer experience (CX) strategies.

Illustration of a "Contact Us" form with fields for "name," "email," "message" and a "Submit" button, accompanied by a depiction of a customer service agent on a laptop and related customer service iconography

Everything you need to know about Contact Center as a Service (CCaaS)

A smiling woman speaking on a cellphone.

The Five9 Intelligent CX Platform guide

Cybersecurity

See all

Illustration of a lock made out of microchips, meant to symbolize data security

Winning customer trust through data security

Customer trust is priceless. Learn how brands can lead with data security to earn and maintain trust, and develop long-term customer loyalty.

How can brands rethink data security to maintain customer trust?

Graphic representations of different cybersecurity techniques like passwords, encryption, firewalls and more.

Data security considerations for the future of remote work

Data & Customer Analytics

See all

People gathered around a whiteboard in an office setting, with one individual writing on the whiteboard, meant to symbolize the understanding of customer data necessary in customer experience

To align with customer expectations, deliver data-driven CX

Customer experience in the digital age is defined and driven by data. Read about gathering customer data and putting it to use in this bylined article by Kory Laszewski, vice president of global sales at TELUS Digital.

Illustration of a money tree, meant to symbolize banking

Financial Services & Fintech

Appreciating the value of predictive analytics in banking

Digital illustration of a laptop, checklist, magnifying glass, coffee cup, and miscellaneous other iconography

The ultimate guide to customer intelligence

Digital Trends

See all

Abstract image evocative of outer space with the text "2024 trends"

Five digital customer experience trends to consider for 2024

This year's digital customer experience trends have the potential to make an enduring impact for years to come. See what five trends made our list.

Cover image for Questions for now, a TELUS Digital podcast with text that reads "Trailer."

A trailer for now: Questions for now — Compelling perspectives on digital CX

Image of connected data points that look like a landscape of hills

The top digital customer experience trends in 2023

DX Best Practices

See all

Two people facing a laptop screen and smiling, with one of them holding a credit card

Financial Services & Fintech

Going beyond transactions: How card brands can offer elite digital CX

Uncover how a mix of human interaction and automated tools can help card services brands build digital customer experiences that foster customer loyalty.

Financial Services & Fintech

Holistic digital customer experience solutions for card services

Illustration of a person interacting with a robot; the robot has four arms and is holding screens with various icons, including settings cogs, stars, a question mark and a lightbulb — all meant to symbolize contact center automation

The ultimate guide to contact center automation

IVR

See all

Best practices guide to addressing — and preventing — fraud in your IVR system

IVR fraud is on the rise. Learn how to leverage a multi-layered approach to better protect your customers and your brand.

Best practices guide to addressing — and preventing — fraud in your IVR system

IVR fraud is on the rise. Learn how to leverage a multi-layered approach to better protect your customers and your brand.

Mobile

See all

Retail & Ecommerce

How is your mobile and web checkout affecting your customer experience?

The eCommerce checkout is the most overlooked part of the customer journey. Here are four of the biggest customer pain points, and tips on how to solve them.

Retail & Ecommerce

How is your mobile and web checkout affecting your customer experience?

The eCommerce checkout is the most overlooked part of the customer journey. Here are four of the biggest customer pain points, and tips on how to solve them.