Digital Experience

Video

Efficient CX delivery: A tech-driven approach

Join industry experts from TELUS Digital and Everest Group as they explore how leading technologies, such as generative AI, automation, analytics and more, are delivering value for organizations without compromising service quality.

Digital Trendswebinar

Efficient CX delivery: A tech-driven approach

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Digital Experience

AI & Bots

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Overcoming GenAI implementation challenges in CX

Explore GenAI implementation challenges and see how working with an outsourcing partner can help ensure successful AI integration in your CX operations.

GenAI Jumpstart

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Deploying automation to assist agents at a consumer robotics company

Cloud Contact Center

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Video

Driving CX success with AI and automation in CCaaS

Join featured speakers from TELUS Digital (formerly TELUS International) and guest, Forrester, as they explore the powerful synergy between artificial intelligence, automation and Contact Center as a Service (CCaaS) solutions for transforming customer experience (CX) strategies.

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Everything you need to know about Contact Center as a Service (CCaaS)

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The Five9 Intelligent CX Platform guide

Cybersecurity

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Winning customer trust through data security

Customer trust is priceless. Learn how brands can lead with data security to earn and maintain trust, and develop long-term customer loyalty.

How can brands rethink data security to maintain customer trust?

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Data security considerations for the future of remote work

Data & Customer Analytics

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People gathered around a whiteboard in an office setting, with one individual writing on the whiteboard, meant to symbolize the understanding of customer data necessary in customer experience

To align with customer expectations, deliver data-driven CX

Customer experience in the digital age is defined and driven by data. Read about gathering customer data and putting it to use in this bylined article by Kory Laszewski, vice president of global sales at TELUS Digital.

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Financial Services & Fintech

Appreciating the value of predictive analytics in banking

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The ultimate guide to customer intelligence

Digital Trends

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Five key contact center trends you should know for 2025

Discover some notable contact center trends driving innovation in CX, from AI-powered automation to cloud adoption, with research from Frost & Sullivan.

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Five digital customer experience trends to consider for 2024

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A trailer for now: Questions for now — Compelling perspectives on digital CX

DX Best Practices

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Financial Services & Fintech

Going beyond transactions: How card brands can offer elite digital CX

Uncover how a mix of human interaction and automated tools can help card services brands build digital customer experiences that foster customer loyalty.

Financial Services & Fintech

Holistic digital customer experience solutions for card services

Illustration of a person interacting with a robot; the robot has four arms and is holding screens with various icons, including settings cogs, stars, a question mark and a lightbulb — all meant to symbolize contact center automation

The ultimate guide to contact center automation

IVR

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Best practices guide to addressing — and preventing — fraud in your IVR system

IVR fraud is on the rise. Learn how to leverage a multi-layered approach to better protect your customers and your brand.

Best practices guide to addressing — and preventing — fraud in your IVR system

IVR fraud is on the rise. Learn how to leverage a multi-layered approach to better protect your customers and your brand.

Mobile

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Retail & Ecommerce

How is your mobile and web checkout affecting your customer experience?

The eCommerce checkout is the most overlooked part of the customer journey. Here are four of the biggest customer pain points, and tips on how to solve them.

Retail & Ecommerce

How is your mobile and web checkout affecting your customer experience?

The eCommerce checkout is the most overlooked part of the customer journey. Here are four of the biggest customer pain points, and tips on how to solve them.