Data & Customer Analytics
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- Data & Customer Analytics
- Data & Customer Analytics
To align with customer expectations, deliver data-driven CX
Customer experience in the digital age is defined and driven by data. Read about gathering customer data and putting it to use in this bylined article by Kory Laszewski, vice president of global sales at TELUS Digital.
- Data & Customer AnalyticsFinancial Services & Fintech
Appreciating the value of predictive analytics in banking
Banking decision-makers are prioritizing investment in predictive analytics. Learn why the technology is generating interest.
- Data & Customer Analytics
The ultimate guide to customer intelligence
Discover what customer intelligence is, industry examples and best practices for implementing a customer intelligence strategy for your business.
- Data & Customer Analytics
Emoji analysis reveals new insights into customer sentiment
Does your brand speak emoji? Discover why the analysis of emojis is crucial to understanding customer sentiment and improving the customer experience.
- Data & Customer Analytics
Data science: who benefits from it and why?
Learn how data science can help you make informed business decisions to amplify your growth potential and better personalize the customer experience journey.
- Data & Customer Analytics
Data Science vs. Big Data vs. Data Analytics - what’s the difference?
Understanding the nuances of each area of data specialization is key in order to best utilize and leverage them to their full potential. Discover the differences between data science, big data and data analytics and the functions they perform.
- Data & Customer AnalyticsGames
The games we play and the data that drives them
Learn how player data can translate into better design, boosted revenue and more acute fraud detection.
- Data & Customer Analytics
Predicting customer emotion in the contact center
It’s estimated that by 2025, 60% of major consumer brands and retailers will be increasing customer engagement and influencing purchasing decisions through the use of emotion detection and management strategies. Here’s a look at how they’ll accomplish the task.
- Data & Customer Analytics
Customer experience personalization tips that won't frighten your customers
Data is invaluable for creating a personalized experience for your customers. Follow these steps to avoid crossing the line from considerate to creepy.
- Data & Customer Analytics
Big Data for the greater good
In the context of customer service, Big Data is invaluable — but that’s not all it can do. Learn how organizations are using data to benefit society by defending human rights, improving public safety and more.
- Data & Customer Analytics
Data ethics and the impact on customer service
Discover the growing link between data ethics and excellent customer experience, along with key strategies for building consumer trust.
- Data & Customer Analytics
Are we experiencing an ‘infobesity’ epidemic?
Discover six ways to optimize data in the contact center—and avoid information overload.
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