Healthcare

  1. Insights
  2. Healthcare
    three cartoon healthcare chatbots wearing a medical symbol standing in a row
    Digital Experience

    The rise of conversational bots in healthcare

    27 percent of consumers would rather answer sensitive health questions posed by virtual assistants than by people. Learn more of the reasons why conversational bots are now at the forefront of healthcare investment strategies.

    Heart and stethoscope
    Customer Experience

    The most important quality for a healthcare customer service agent to have

    Learn how to make your company’s healthcare customer service a more empathetic, humane experience.

    Stethoscope with a graph
    Customer Experience

    The future of healthcare customer service

    Discover the three healthcare industry trends that are making customer service more important than ever.

    Medical support concept
    Customer Experience

    Do no harm: Managing the customer service challenges of healthcare product recalls

    Recalls. You think they’ll never happen, until they do. Discover customer service best practices for healthcare product recalls.

    Man at the gym working out with dumbells
    People & Culture

    Why an engaged workforce enhances security in healthcare customer service

    Find out how engaged team members can serve as the first line of defense against digital fraud in healthcare.

    Doctors using iPad
    Digital Experience

    It’s okay to talk SMAC about healthcare – Social, Mobile, Analytics and the Cloud

    Learn how SMAC (Social, Mobile, Analytics and the Cloud) are being leveraged to deliver a better healthcare customer experience.

    Healthcare Devices
    Customer Experience

    Healthcare and IoT: Balancing patient privacy, innovation and customer service

    Delivering patient care and support in a hyperconnected era is complicated, but not impossible. Discover some of the key customer service considerations for IoT-enabled health devices.

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    Digital Experience

    How artificial intelligence is revolutionizing the patient experience in healthcare

    Discover how artificial intelligence is improving healthcare customer service by solving some of the most cumbersome problems facing the industry today.

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    Digital Experience

    Healthcare customer service goes high-tech with immersive technology

    Discover four technologies that are gaining traction in the healthcare industry as companies merge a functional, high-quality experience with the empathy patients are looking for.

    Health tech
    Digital Experience

    How fast-growing health-tech companies are improving the patient experience

    Learn how high-growth tech-driven companies like Oscar Health and Zocdoc are leveraging customer service in the healthcare industry to deliver an improved patient experience.

    healthcare icons such as ambulance, heart rate, and more displayed on a computer monitor
    Digital Experience

    How big data and tech trends are changing the healthcare customer experience

    From telemedicine, to data-driven care, to wearables, this article shares the current trends driving healthcare tech today and how it will change the customer experience going forward.

    Check out our solutions

    We offer the customer experience and digital engagement needs of today’s healthcare leaders

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