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Article

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Case Study

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Video

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Research & Reports

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Podcast

On this episode, we discuss talent recruitment in a competitive job market — and the ways brands can innovate to stand out.

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Questions for now talent recruitment image

How can brands leverage innovation to recruit top-tier talent?

On this episode, we ask big questions about how customer loyalty is formed — and how AI can be leveraged to build stronger connections with customers.

Episode cover image for Questions for now, a TELUS Digital podcast, featuring an illustrated character holding a tablet and giving a five-star rating as they receive support from an AI-powered bot.

What does customer loyalty look like in the age of AI?

Discover how knowledge management can boost organizational success. Explore challenges, best practices, trends and more.

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knowledge management

Navigating knowledge management: A complete guide for success

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Stay ahead of the curve in CX innovation

This executive brief explores:

The CCaaS Breakthrough: Redefining Customer Interactions With AI

To meet customer experience (CX) objectives and overcome obstacles, many companies are turning to modern full-suite technical solutions like CCaaS to drive evolution and innovation.

Discover how technological advancements are reshaping CX and learn how your organization can leverage these powerful tools to enhance customer satisfaction, boost operational efficiency and more.

Explore the transformative potential of Contact Center-as-a-Service (CCaaS) solutions and learn how to navigate the evolving landscape of AI-driven customer interactions with this executive brief from Frost & Sullivan sponsored by TELUS Digital (formerly TELUS International).

Frost & Sullivan - The CCaaS Breakthrough Executive Brief

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Check out our solutions

The CCaaS breakthrough: Redefining customer interactions with AI

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2022-Sustainability-Report

We are dedicated to helping our people, communities and business thrive. Read more in our 2022 Sustainability Report. 

Read the 2022 TELUS Digital Sustainability Report to gain insight into our company’s areas of focus and forward-looking commitments.

2022 Sustainability Report: Unlocking opportunity

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TELUS Digital 2023 Sustainability and ESG Report

See how team members brought the TELUS Digital values to life in communities around the world.

Cover image from the TELUS Digital (formerly TELUS International) 2023 Sustainability and ESG Report depicting a group of people holding their hands in a circle around an illustration of a globe.

2023 Sustainability and ESG Report

Join Ajinkya Malasane, senior director, product strategy and marketing for TELUS Digital (formerly TELUS International), and Vikram Chatterji, co-founder and CEO of Galileo, a generative AI (GenAI) evaluation company, as they provide efficient and effective ways to solve key GenAI project blockers for easier deployments.

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Crafting production-grade GenAI applications

Discover how TELUS Digital helped a world-leading communications and technology company streamline workflows and enhance its quality standards by leveraging a cloud-native development strategy and advanced automation solutions, including AI-powered test-driven development (TDD).

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Optimizing app development with cloud-native solutions and automation

Optimizing application development with cloud-native solutions and automation

Watch this recorded webinar from Everest Group and TELUS Digital (formerly TELUS International) for new insights to help you skillfully transform your digital customer experience.

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Webinar: How to supercharge your CX with AI-fueled digital transformation

How to supercharge your CX with AI-fueled digital transformation

On this episode, we explore how eco-friendly apparel brand Frank And Oak evolved its business model to adapt to customer expectations — and how data, feedback and technology are used to optimize its CX strategy.

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What is the Frank And Oak secret for adapting to changing customer preferences?

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Preview-image COMOEBook 2024

Organizations have a responsibility to create and maintain digital experiences that are truthful, welcoming and safe. Learn how brands can keep pace with the growing levels of user-generated content (UGC) to build trust with their customers and protect their reputation.

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The future of content moderation: Strategies and tools for 2024 and beyond

Discover how contact center AI can elevate your CX operations. Explore benefits, challenges, best practices and more.

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contact center ai

The ultimate guide to contact center AI

Join industry experts from TELUS Digital and Everest Group as they explore how leading technologies, such as generative AI, automation, analytics and more, are delivering value for organizations without compromising service quality.

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Efficient CX delivery: A tech-driven approach

Discover how TELUS Digital assisted a leading U.S. autonomous vehicle (AV) developer in refining the scenario comprehension and motion planning capabilities of their AV bot.

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Enhancing an autonomous vehicle bot’s scenario understanding with tailored fine-tuning datasets

Gamers want to feel seen and heard, underlining the importance of diversity in the games industry. Learn why diversity is critical in player support.

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games diversity

The game-changing potential of diversity in player support

Your culture is your differentiator, but it could also be a business generator. See how outsourcing can facilitate culture-led growth.

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culture led growth

How outsourcing can facilitate culture-led growth, according to leaders

Discover how TELUS International successfully deployed a robotic process automation (RPA) solution for a leading waste management company to minimize time-consuming tasks and reduce the errors associated with manual data entry.

Implementing robotic process automation to streamline critical procurement processes

Discover how TELUS Digital successfully deployed a robotic process automation (RPA) solution for a leading waste management company to minimize time-consuming tasks and reduce the errors associated with manual data entry.

Forrester Budget Planning Guide 2025: Customer Experience Hero

To succeed, customer experience (CX) leaders must invest in strengthening core capabilities that enable their organizations to turn customer-centric strategies into real, impactful experiences. This guide from Forrester offers data-driven insights to help you determine where to increase, decrease or experiment with your CX budgets for 2025.

Forrester’s Budget Planning Guide 2025: Customer Experience

See the results our global, disruptive client achieved after they transitioned to Contact Center Outsourcing Solutions from TELUS Digital.

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food delivery

Bringing efficiency to a leading food delivery platform's overwhelmed contact center

A surge in interest for e-commerce and delivery platforms is pushing tech companies to ramp in order to keep pace with demand. Discover why employee engagement is a critical component of an effective ramping program.

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Getting employee engagement right when ramping in the tech sector

On this episode, we ask big questions to debunk prominent myths and misconceptions surrounding automation in customer experience.

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What do people get wrong about automation?

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Everest Group, supported by TELUS Digital, surveyed 200 customer experience leaders from around the world to determine their enterprise readiness for the adoption of generative AI (GenAI). Discover the results. 

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Everest Group survey results: Enterprise readiness for generative AI adoption in customer experience management

By showing that you understand your customers, you create the right circumstances to win customer loyalty. Learn how to embed empathy into your CX.

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empathy cx

How to win customer loyalty with empathy in your customer experience

Delivering an efficient and cost-effective talent sourcing solution for a world-leading communications technology brand with a fern in the background.

RPO Talent Acquisition Case Study - Communications Technology Brand

Discover how TELUS Digital implemented a successful recruitment process outsourcing partnership with a leading brand to rapidly scale its workforce.

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Talent acquisition for communications technology brand

Delivering an efficient and cost-effective talent sourcing solution for a world-leading communications technology brand

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Case Study Content Moderation Legislation

Learn about TELUS Digital's work helping a successful games company maintain player safety on its social media channels with content moderation.

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Main image Content Moderation Legislation

Aligning content moderation operations to new legislation for a games client

On this episode, we explore the connection between brand and customer experience — and how to maintain positive customer sentiment while undergoing a rebrand.

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How can you maintain customer affinity while rebranding?

Now that bad actors can create and spread violative content with generative AI, brands must adapt. Learn more about content moderation in the age of GenAI.

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genai content moderation

What generative AI means for content moderation

Learn about some popular customer experience GenAI use cases, and how the technology can help CXM leaders maintain a competitive advantage.

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A practical guide to GenAI applications for customer experience management

On this episode, we discuss algospeak — online language meant to evade algorithmic detection — and how you can keep up.

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Questions for now algospeak image

How can brands keep up with algospeak?

Discover how innovative virtual recruitment ideas can help brands capture the attention of job seekers in a crowded hiring environment.

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virtual recruitment

How virtual recruitment can help brands stand out

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Fintech & Financial Services

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2022 Sustainability Report: Unlocking opportunity

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