Social Media Management
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Social Media ManagementRetail & EcommerceSocial commerce trends for 2022 and beyond
Social commerce has made an emphatic entrance. Find out why blending eCommerce and social media is creating a powerful sales engine.
Social Media ManagementRetail & EcommerceHow the pandemic is shaping the future of social commerce
Social selling, or social commerce, is revolutionizing the way organizations do business online. Here’s how it can help you deliver a more satisfying customer experience.
Social Media ManagementFour ways machine learning can enhance social media marketing
Learn how AI is increasing both the quantity and quality of online interactions between businesses and their customers on social media.
Social Media ManagementTo respond, or not to respond, to that tweet
Knowing how to handle customer comments is a big part of successful social media customer service. Find tips to ensure positive brand interactions across social channels.
Social Media ManagementThree social media trends that will impact your customer experience in 2020
Leading companies know the value of social media for delivering a superior customer experience, but social channels evolve and consumer preferences change. Expect to see these three major trends in 2020.
Social Media ManagementTravel & HospitalityHow a boutique hotel landed new guests with social media
Discover some big lessons from a small boutique hotel brand that used a personalized approach to social media to attract and retain new customers.
Social Media ManagementTravel & HospitalityDoing it for the ‘Gram: Instagram’s impact on travel and hospitality CX
Learn why more and more travel and hospitality brands are seeing the value in Instagram as a sales and customer service tool.
Social Media ManagementMake your customer service more Instagram-able
Learn how to leverage your company’s Instagram account to deliver great customer service.
Social Media ManagementSurvey results: Millennials’ views on social media and the customer experience
Uncover new social media insights, based on a survey commissioned by TELUS Digital and conducted online by The Harris Poll.
Social Media ManagementHow leading brands are supercharging social media customer support into the future
What’s next for social media customer care? Experts from Alaska Airlines and Home Depot share their predictions.
Social Media ManagementThe most critical Key Performance Indicator (KPI) in social media customer service
Customers fire up Facebook and Twitter to sound off on problems they’re facing right now — and they want a quick answer to match. That’s why time-sensitive KPIs have become key metrics for many companies providing social media support.
Social Media ManagementThree things to consider when outsourcing your social media customer service
It’s possible to achieve success when outsourcing social media, but it’s critical to do your homework on the prospective partnership, set clear goals, and integrate people to achieve the best outcomes. Experts share tips.
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