Contact Center Outsourcing
Delivering exceptional customer care across all integrated support channels, we make lasting connections that will inspire your customers to love and share your brand.
Transform your customer experience
Make every customer touchpoint a brand building opportunity. Our highly engaged and empathetic team members create memorable interactions for higher customer satisfaction.
Achieve operational & cost efficiencies
Gain access to our deep domain and process expertise to improve channel orchestration and enhance the customer journey across all engagements.
Set the stage for growth
Tap into our skilled workforce and leverage our digital capabilities to scale your customer experience (CX). Our global delivery centers and vast language capabilities ensure proximity and alignment.
Gain the advantage of a leading CX transformation partner
Nearly two decades of experience creating impactful results for global and disruptive brands.
Work Anywhere capabilities
Our flexible, engagement-driven technology is global, scalable and secure, with built-in business continuity for rapid deployment.
Industry leading engagement
From amazing workspaces to community giving, we focus on keeping our teams engaged to ensure the most tenured and knowledgeable teams represent your brand.
Omnichannel CX
With our flexible approach, we can work with your existing technology or bring our own suite of next-gen digital solutions to the table, to ensure consistent customers experiences
Lean Six Sigma
With the majority of our leaders Lean Six Sigma trained, we provide value-add recommendations that focus on implementing the right processes to achieve desired outcomes.
CX solutions that meet all your needs
Increase efficiencies and deliver effortless customer experiences with our flexible service models.
Customer Care
Create meaningful connections with your customers. We deliver empathetic, personalized and consistent service throughout the customer journey with integrated support channels that include:
- Voice
- Email and text
- Chat
- Social media
- Web and self-serve bots
- Video
Technical Support Outsourcing
When things don’t work, customers want answers, and they want them fast. We focus on “humanizing” technical support experiences and empowering our agents to have an intimate knowledge of our clients' products and services. We can help with:
- Optimizing self-serve options
- Troubleshooting complex issues
- Tier 1, 2 and 3 support
- Premium and concierge support
- Product or platform support
Customer Acquisition
We focus on moving your customers through the sales pipeline from top of the funnel, to closed, to onboarding, in a smooth and efficient manner that lowers costs and maximizes profitability.
- Customer onboarding
- Welcome and win-back programs
- Loyalty and retention programs
- Cross-sell opportunities
- Up-sell opportunities
Accounts Receivable Management
Our vast network of skilled agents specialize in efficiently collecting your pre-default customer accounts at high-resolution rates, while ensuring a quality customer experience.
- Communicating with holders of overdue accounts
- Immediate payment and dispute processing via credit bureaus
- Refunds and credits
- Billing and monetary collections
- Audits, investigations and issue resolution
Explore our success stories
Uncover how we helped our client optimize its operations, enhance its CX and begin its digital transformation journey.Read moreOutcome Spotlight
25%reduction of average handle time49%call deflection rate
- Uncover how we helped our client optimize its operations, enhance its CX and begin its digital transformation journey.Read more
Outcome Spotlight
25%reduction of average handle time49%call deflection rate
Make our team your team
Leverage our skilled global workforce to meet the needs of your diverse customer base.
Let us take care of your customers
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AWARDS & RECOGNITION
Award-winning customer experiences
Don’t just take our word for it: We have a proven track record for CX excellence.
TELUS Digital provides a comprehensive suite of solutions across the customer life cycle, integrating proprietary GenAI tools with key front-end design capabilities, advanced analytics, automation, and self-service options like asynchronous messaging to drive digital transformation in CXM…
Learn more about our Contact Center Outsourcing solutions
Speak with a digital CX expert today.
Contact sales