AI Bots
Brands need to move at the speed of the customer, and the conversational bot is an excellent step on the path to digital transformation. Powered by generative AI (GenAI), these bots enrich their own databases for continuous learning.
Increase efficiency
Automate simple customer inquiries to streamline the resolution process and reduce wait times.
Reduce customer and agent effort
Empower your agents and your customers with quick and convenient access to information.
24/7 availability
Improve customer satisfaction with around-the-clock assistance.
Build an AI bot tailored to your unique needs
Our team of CX experts will work with you to deliver a chatbot that not only aligns with your business objectives, but also delivers exceptional value to your customers.
Informational
Informational bots understand natural language and can deal with customers’ basic questions by providing answers to generic FAQs, resulting in a reduction in contact center volume.
Personalized
Integrated with a brand’s enterprise system, personalized bots have access to specific customer data, enabling interaction and resolution on a deeply individual level.
Transactional
Pulling data directly from back-end systems, these bots execute specific transactions on behalf of customers, such as changing payment methods or account plans.
Strategically manage your AI bots
Combine the best of human and machine intelligence to streamline operations and deliver unparalleled CX.
Intelligent Insights
Optimize your digital workforce and drive better results with an intuitive chatbot management platform. By bringing digital co-workers and employees together in the same space, Intelligent Insights provides the clarity needed for effective digital workforce management.
Explore our success stories
Learn about how we helped a consumer robotics company improve their digital customer experience with agent-facing automation.Read moreOutcome Spotlight
28%improvement in average handle time37%improvement in agent satisfaction
Discover how TELUS Digital implemented a comprehensive intelligent automation solution for a financial services client that enabled operational efficiency, a reduction in employee effort and an overall increase in customer satisfaction.Read moreOutcome Spotlight
40%improvement in customer satisfaction scores9%decrease in average handle time
Discover how TELUS Digital supported its parent company, TELUS, by introducing its enterprise-grade chatbot platform to deliver a more comprehensive and improved customer experience (CX) to their valued clients.
- Learn about how we helped a consumer robotics company improve their digital customer experience with agent-facing automation.Read more
Outcome Spotlight
28%improvement in average handle time37%improvement in agent satisfaction - Discover how TELUS Digital implemented a comprehensive intelligent automation solution for a financial services client that enabled operational efficiency, a reduction in employee effort and an overall increase in customer satisfaction.Read more
Outcome Spotlight
40%improvement in customer satisfaction scores9%decrease in average handle time - Discover how TELUS Digital supported its parent company, TELUS, by introducing its enterprise-grade chatbot platform to deliver a more comprehensive and improved customer experience (CX) to their valued clients.
Awards and Recognition
AI Breakthrough Award
For the fourth consecutive year, TELUS Digital has been named the winner in the Best Informational Bot Solution category for our intelligent bot platform. The AI Breakthrough Awards recognize trailblazing companies, technologies, products and services in the field of AI around the world.
Everest Group, supported by TELUS Digital, surveyed 200 customer experience leaders from around the world to determine their enterprise readiness for the adoption of generative AI (GenAI). Discover the results.
Learn how AI Bots can streamline your operations
Speak with a digital CX specialist today.
Contact sales