Our ~75,000 team members deliver integrated customer experience (CX) and next-gen digital IT solutions in 50+ CX languages and 500+ data annotation languages and dialects to some of the world’s largest and most respected brands – all from the best CX and IT delivery locations.

Global Locations

Canada

United States

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North America

Costa Rica

El Salvador

Guatemala

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Central America

Brazil

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South America

Our Vienna site takes advantage of the city's reputation for liveability, attracting a highly qualified workforce from within the country, and across Europe. In addition to its official language of German, Austria has a wide range of minority languages such as Turkish, Serbian, Croatian, Hungarian and Slovene.

Austria

Bosnia & Herzegovina

Bulgaria

Czechia

Denmark

Finland

The economy of its capital, Paris, is based largely on the service industry and while French is the mother tongue of the majority of the population, many citizens also speak Arabic, Portugese, Spanish and Italian. We operate one center located in the city.

France

Germany

Ireland

Latvia's capital, Riga, is home to our CX delivery center as well as many well-known universities and cultural offerings. In fact, Riga is a designated UNESCO World Heritage Site with its compact center featuring numerous architectural styles.

Latvia

Poland’s strong software developers have established international reputation, partially due to the country’s world-class universities. Our center is located in Gdansk, a port city on the Baltic coast. This region is also known for its highly educated population and notable economic growth.

Poland

Portugal

Romania

Bratislava, home to our CX delivery center and the capital of Slovakia, is set along the Danube River bordering both Austria and Hungary. One of the smaller capital cities of Europe, Bratislava still boasts numerous universities and educational institutions. Slovakia consistently has high levels of GDP growth in comparison with other EU nations.

Slovakia

Spain

Switzerland is an attractive destination with four national languages, German, French, Italian and Romansh. Our center is located in Biel, a town that is highly bilingual given its location on the language boundary between the French-speaking and German-speaking parts of the country.

Switzerland

Türkiye

United Kingdom

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Europe

China

India

Japan

Philippines

Singapore

South Korea

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Asia

Morocco

South Africa

With exceptional language capabilities, high service standards, favorable time zones and an impressive talent pool, Africa has become a major player in the global outsourcing market. Discover the competitive advantages of our strategically placed CX delivery centers. 

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Africa

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In this series

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India - Take a tour

Locations

Our more than 70,000 team members deliver integrated customer experience (CX) and next-gen digital IT solutions in 50+ CX languages and 500+ data annotation languages and dialects to some of the world’s largest and most respected brands – all from the best CX and IT delivery locations.

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Technology

Financial Services & Fintech

Automotive

Healthcare

Communications & Media

Games

Retail & Ecommerce

Travel & Hospitality

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Article

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Case Study

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Video

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Research & Reports

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Explore the transformative potential of Contact Center-as-a-Service (CCaaS) solutions and learn how to navigate the evolving landscape of AI-driven customer interactions with this executive brief from Frost & Sullivan sponsored by TELUS Digital (formerly TELUS International).

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The CCaaS breakthrough: Redefining customer interactions with AI

On this episode, we explore how eco-friendly apparel brand Frank And Oak evolved its business model to adapt to customer expectations — and how data, feedback and technology are used to optimize its CX strategy.

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What is the Frank And Oak secret for adapting to changing customer preferences?

Join industry experts from TELUS Digital and Everest Group as they explore how leading technologies, such as generative AI, automation, analytics and more, are delivering value for organizations without compromising service quality.

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Efficient CX delivery: A tech-driven approach

Discover how TELUS Digital assisted a leading U.S. autonomous vehicle (AV) developer in refining the scenario comprehension and motion planning capabilities of their AV bot.

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Enhancing an autonomous vehicle bot’s scenario understanding with tailored fine-tuning datasets

Forrester Budget Planning Guide 2025: Customer Experience Hero

To succeed, customer experience (CX) leaders must invest in strengthening core capabilities that enable their organizations to turn customer-centric strategies into real, impactful experiences. This guide from Forrester offers data-driven insights to help you determine where to increase, decrease or experiment with your CX budgets for 2025.

Forrester’s Budget Planning Guide 2025: Customer Experience

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Fintech & Financial Services

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Application Support and Maintenance

Ensure that your applications remain efficient, secure and optimized for peak performance.

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Contact Center as a Service (CCaaS)

Deliver seamless, efficient and cost-effective customer experiences (CX) in the cloud.

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Workforce Management Solutions

Optimize workforce efficiency for all vendor and captive sites.

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Cloud Contact Center Solutions

Enjoy reliability and scalability with our cloud-based CCaaS platforms.

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CX Management Services

Optimize every facet of your customer experience operations.

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AI Bots

Integrate next-gen intelligent solutions for improved CX.

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Digital Consulting

Build your digital roadmap using customer-centric approaches and human-centered design.

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Data for Generative AI

Evolve your large language models with human-validated datasets for model fine-tuning & evaluation.

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Application Services

Design, build and optimize personalized applications for delightful customer experiences.