- Industries
- Fintech & Financial Services
Widen eyes and wallet share
Industry leaders bank on our winning combination of people, processes and technology to yield emphatic results. Let's elevate customer experience for financial services and fintech.
Flexible scaling
Adapt to markets, trends and customer expectations by scaling your operations with our CX specialists. On-shore, near-shore or off-shore, on-premise or remote, we've got the resources and infrastructure to deliver.
Industry expertise
Brands trust our 19+ years of earned industry experience and understanding of regulatory requirements, like those detailed by the Federal Financial Institutions Examination Council (FFIEC), Payment Card Industry Data Security Standards (PCI DSS) and a number of other stipulations.
Bullish on tech
With the right technology, you can increase efficiency and scalability. Brands count on us to design, build and implement a range of advanced solutions like intelligent automation and omnichannel CX.
A committed team
Premium customer experience shouldn't come at the expense of employee experience. Empowered by our Culture Value Chain, we've won awards for our workplace engagement, innovation and more.
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Global clients
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Global team members
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Global delivery centers & digital studios
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Multilingual CX support languages
Our experience
Piggyback on what we've learned over our 19+ years of earned experience in the financial services and fintech industries. Before long, you just might need a bigger piggy bank.
Fintech
Trust us on this one: There's nothing more important than customer trust for fintechs. That's true whether you're a wealthtech, insurtech, paytech or any other type of tech firm reinventing the world of finance. While traditional financial institutions are seen as mainstays offering stability, fintechs face a trust gap. We help brands rise to the challenge and deliver digital experiences that build loyalty and confidence.
Bridging the trust gap
Insurance
Insurance can be complicated for customers and new agents alike. And when agents are overwhelmed, service quality drops and attrition rises — costly consequences we help brands avoid. As an example, in partnership with one of our global clients, our work recruiting and training a talent pool lowered attrition and created an elite, dynamic team.
Capital markets and investment management
Brands reimagining markets look to us for support. Our domain experience ranges from portfolio management; trade order management; securities back-office processing; and investment, fund and partnership accounting and beyond.
Banking and lending
From mapping customer journeys to building chatbots that work, we're there for those who set out to raise the standards of customer experience in banking. Count on us to align KPIs, understand regulatory requirements and apply our experience every step of the way. We've helped leading brands support customers, prevent and detect fraud and drive efficiency with digital automation.
Read the case study
Card services
Retain your customers with expertly orchestrated customer journeys. When brands partner with us for card administration, payment processing, product and technical support, we work to increase long-term customer loyalty through exceptional CX.
Payments
At a global scale, we partner with a roster of visionary companies changing the way the world pays. While digital transformation solutions and services are always mapped to unique client goals, there are notable examples of our partners benefiting from enhanced security and the application of business process intelligence.
Techfins
Established tech firms offering financial products may enjoy brand recognition, but they still need to build trust in their financial offerings. We have the scale and expertise to support techfin ambition and foster customer trust through fraud prevention and more.
A wealth of solutions
Since day one, we've honed sophisticated solutions that get results for financial services and fintech companies. Whether your goal is to deliver support, strengthen trust, introduce automation or build out your IT infrastructure, you can count on our team of experts.
Be memorable for the right reasons
Customer-centricity tends to compound in a good way, no matter where you fit in the financial services and fintech ecosystem. But for that to happen, you must attract them, engage them, and perhaps more than in any other industry, retain them. Over 40 industry incumbents and mainstays partner with us to help them do exactly that.
Email, chat, social media and voice support
VIP concierge services
Sales growth and retention
Work Anywhere and Work-from-Home CX
Omnichannel CX and personalization 
Tech support and escalations
Offer fortified levels of protection
For good reason, our industry clients look to us to design, build and deliver their trust, safety and security operations. By combining the best mix of technology, processes and human intervention, we focus on maintaining customer trust with specialized services in fraud detection and prevention, anti-money laundering, risk, underwriting, account security and more.
Fraud detection and prevention
Proactive risk management
Know Your Customer (KYC) and anti-money laundering (AML) programs
Claims and dispute management
Localized compliance
Social media community management 
Give credit to the power of customer insights
The financial services and fintech industries are rich with data. But simply having and protecting customer data is not enough: We help bold brands turn data into insights, and insights into CX improvements that can be felt all along the customer journey. Learn from every interaction and retain more customers with solutions like speech and text analytics, business intelligence tools and Voice of the Customer analysis.
Digital strategy design and implementation
Customer journey mapping
360° customer analytics
Anticipatory CX
Loyalty and retention insights
Innovation and Business Intelligence (BI) support
From cash machine to cash machine
Leading industry brands are increasingly seeing the benefits in automation. More and more often that's leading them to us. We make processes more efficient for customers and employees alike, resulting in satisfied people and impressive business results.
Self-service bots (account changes, FAQs), financial assistants and agent assist
Knowledge base development, management and maintenance
Digital customer service innovation (channel deflection, chatbot training)
Automated onboarding
Futuristic data-driven solutions for the here and now
Financial services firms are applying AI to prevent, detect and address fraud quickly and with a high degree of accuracy. With an AI Community of over 1 million members and a proprietary training platform that handles all data types across 500+ languages and dialects, we have the means to revolutionize your existing machine learning models or start new automation projects from scratch.
AI data solutions for product and solution development
Set purchase profiles for typical customer behavior to mitigate fraud
Data-backed fraud scoring using past legitimate transactions
Advanced KYC measures to match fingerprints and perform facial recognition
Transform your digital operations
Introduce new levels of efficiency with digital IT solutions that increase your agility, scalability and security. Our experts have delivered significant results for brands looking to take on a digital transformation, lower IT costs, launch applications and undergo cloud migrations. If you're looking for a reliable partner capable of designing and implementing strategies that support your customer experience, look no further.
Digital transformation strategy
Quality assurance (QA) and testing
Engineering solutions and app development
Managed cloud services
IT service desk
Holistic digital customer experience solutions for card services
See how TELUS Digital (formerly TELUS International) can help card services brands meet rising consumer expectations through high-tech, high-touch customer experiences.
Insights
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Invest in your digital CX
Share your needs with a member of our financial services and fintech team today.
Contact usProven formula for results
See how the Culture Value Chain can transform your customer experience organization.
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